In case you've ever had a website hosting account in the past or you've dealt with any other kind of online service, you are probably aware from your personal experience that for a lot of things it is better to consult with a live person on the phone rather than exchange support tickets or e-mail messages. If you'd like to know more about a specific service before you purchase it or when something small has to be done, for instance, it is really much easier and a lot faster to get it done in real time. When you have the option to contact representatives over the phone, it's also very likely that you are using the services of a real hosting supplier, not just a reseller. The level of support that you'll get on the telephone may differ between different providers - from general issues to expert technical support. Usually most of the suppliers will offer you pre-sales assistance and first level telephone support, while more complicated technical matters are resolved through electronic mail and tickets.
Phone Support in Website Hosting
We believe that having the option to talk with a live representative is rather important, for that reason we have three support lines globally (USA, UK and Australia) and you have the option to contact us on the phone for fourteen hours every day. If you consider buying one of our Linux website hosting packages, for example, you will be able to give us a call and find more about our solutions before you order in order to make sure that we do match all system requirements for your web sites. Following your order, you'll be able to contact us about all the sales and billing issues you may have, or receive any type of general or basic tech info that you need. We have tried to find the balance between telephone and ticket support, so for solely technical matters you'll have to use the ticketing system, that will make it easier to follow the communication as well as any new developments in the resolution of the issue.