In case you have ordered a web hosting package and you have some enquiries about a concrete feature/function, or in case you’ve chanced upon some predicament and you require support, you should be able to contact the respective help desk staff. All web hosts deploy a ticketing system no matter if they offer other means of contacting them along with it or not, as the quickest way to handle a problem most often is to use a ticket. This communication model makes the responses exchanged by both sides simple to track and allows the customer support engineers to escalate the problem in case, for example, a sysadmin should intervene. In the general case, the ticketing system is not directly connected to the hosting space and is part of the billing account, which goes to say that you must have at least two separate accounts to touch base with the customer service team and to actually manage the hosting space. Incessantly switching between the accounts may sometimes be a burden, not to mention the fact that it takes quite a long period of time for the majority of web hosting companies to process the tickets themselves.
Integrated Ticketing System in Website Hosting
The ticketing system that we’re using for our Linux website hosting packages isn’t separate from the web hosting account. It’s an essential part of our all-inclusive Hepsia hosting Control Panel and you will be able to access it at any specific moment with only a couple of clicks of the mouse, without ever logging out of your account. The ticketing system includes a quick-search box, so you can track down de facto any ticket that you’ve already sent, if needed. Additionally, you can read knowledge base articles that are relevant to various problem categories, which you can choose, so you can learn how to handle a specific issue even before you actually post a ticket. The ticket response time is maximum one hour, which implies that you can obtain prompt assistance at any time and in case our client service team recommends that you should do something in your account, you can do it immediately without having to leave the Control Panel.