Customer Support Channels

  • 1 hour ticket response time

  • A 1–Hour Ticket Response Time Guarantee

  • All your help requests will be replied to within maximum 60 min after the ticket or email is submitted. If your case calls for further assistance from a server admin, we’ll forward the trouble ticket or the e–mail to the person in charge and will leave a comment to let you know that more time will be required for finding the optimal solution. If you take advantage of the Administration Services package, any of the server management tasks included there will be completed whenever you like.

  • Top quality support service

  • A First–Rate Tech Support Service

  • If you need any assistance using the Website Control Panel or with any of the apps that we’ve pre–installed on the dedicated web hosting server on your behalf, don’t hesitate to reach the technical support staff at any time through the ticketing system. Additionally, should you need assistance managing your server, you can make use of our Administration Services package, that includes weekly Operating System updates, troubleshooting and software installation procedures, server monitoring and restarting services, data backup hard disk drive space, etc.

  • Intuitive help center

  • A User–Friendly Help Section

  • Each Linux dedicated servers hosting package is fitted out with our free–of–charge Website Control Panel, which features an elaborate knowledgebase plus a selection of how–to video tutorials. Whenever you require assistance while working with the Website Control Panel, just press the Videos or Help buttons located in the top right corner.